TECHNOLOGICAL AND REGULATORY MONITORING COMITTEE

MANDATE

The committee oversees technological and regulatory matters in Canada and the United States, for public authorities (Québec´s Ministry of Public Safety, the CRTC, Industry Canada, FCC, etc.), associations and suppliers, as well as Québec municipalities and their 9-1-1 call centers. Municipal authorities and citizens expect operational excellence, as technology and means of communication evolve, offering new ways to reach 9-1-1 centers and to transmit information.

Members are appointed by the Board of directors, with one member recommended by the Association des centres d’urgence du Québec (ACUQ) and an observer from the Ministère de la Sécurité publique du Québec. The committee makes recommendations, directs studies and may represent the agency in a variety of ways. It may hire experts and professionals, and set up work groups. The president must be a member of the board of directors. The agency’s chief executive officer acts as the committee´s coordinating secretary.

The committee has an action plan that covers the following 9-1-1 emergency center sections: human resources, customers, communication, legal and regulatory framework, certification, new technology, quality assurance, demographics, finance and management.

MEMBERS

Pierre FOUCAULT, Chair, Member of the Board of directors
Chef de section, Service de soutien aux opérations policières
Service de police de la Ville de Montréal

Sébastien BÉDARD
9-1-1 Center Manager
Ville de Blainville

Mathieu BOISVERT
Chief, 9-1-1 Team
Ministère de la Sécurité publique du Québec (Department of Public Safety)

Michel GENDRON
Director, 9-1-1 Call Center
Groupe CLR Inc.

Jacques LACHANCE
Directeur, Division du soutien opérationnel et logistique, Service 9-1-1
Service de police de la Ville de Québec

Jonathan LEDUC
Centre 9-1-1, Service de police de la Ville de Montréal

Daniel VEILLEUX
Director General
Centrale d’appels d’urgence Chaudière-Appalaches (CAUCA)

Bernard BRABANT
911 Subject Matter Expert

Serge ALLEN
Secretary

 

See the French version for Works in Progress, Certification of Compliance, Training, Occupationnal Health and Safety, CRTC Works , In the Others Provinces, What’s New in the USA and Health Documentation subsections.