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EMERGENCY CALL CENTERS DEVELOPMENT

TECHNOLOGICAL AND REGULATORY MONITORING COMITTEE

Mandate

The committee oversees technological and regulatory matters in Canada and the United States, for public authorities (Québec´s Ministry of Public Security, the CRTC, Industry Canada, FCC, etc.), associations and suppliers, as well as Québec municipalities and their 9-1-1 call centers. Municipal authorities and citizens expect operational excellence, as technology and means of communication evolve, offering new ways to reach 9-1-1 centers and to transmit information.

Members are appointed by the Board of directors, with one member recommended by the Association des centres d’urgence du Québec (ACUQ). The committee makes recommendations, directs studies and may represent the agency in a variety of ways. It may hire experts and professionals, and set up work groups. The president must be a member of the board of directors. The agency’s chief executive officer acts as the committee´s coordinating secretary.

The committee has an action plan that covers the following 9-1-1 emergency center sections: human resources, customers, communication, legal and regulatory framework, certification, new technology, quality assurance, demographics and management.

Members

Pierre FOUCAULT, Chair, Member of the Board of directors
Chef de section, Service de soutien aux opérations policières
Service de police de la Ville de Montréal (SPVM)

François BÉLANGER
9-1-1 Center Manager
Ville de Lévis

Michel THÉROUX
Chef de section, Radiocommunications et sécurité
Ville de Montréal

Bernard DALLAIRE
Directeur, Service de prévention des incendies
Ville d’Alma

Jacques LACHANCE
Directeur, Division du soutien opérationel et logistique, Service 9-1-1
Service de police de la Ville de Québec (SPVQ)

Daniel VEILLEUX
Director General
Centrale d’appels d’urgence Chaudière-Appalaches (CAUCA)


 
See the French version for Works in Progress, Certification of Compliance, Training, Occupationnal Health and Safety, CRTC Works , In the Others Provinces, Whats New in the USA and Health Documentation subsections.